Privacy Policy

Who we are

Our website address is: https://gaspesiesauvage-shop.com.

Person responsible

The person responsible for the website and for the management of personal information is:

Gérard Mathat, Owner
gaspesiesauvage@telus.net

Personal information collected

We collect certain personal information when you use our website, including when you:

place an order;
create or use a customer account;
fill out our contact form;
contact us regarding an order, a product, or a service request.

Depending on how you use the website, the personal information collected may include:

your first and last name;
your billing and shipping address;
your email address;
your phone number;
information required to process your order;
the content of your message sent through the contact form;
certain technical data, such as your IP address, browser, device, and certain browsing data.

Purposes of collection

We use this personal information only when necessary to:

process and manage your orders;
allow you to create, access, and manage your customer account;
provide customer service;
respond to your requests submitted through the contact form;
communicate with you regarding your order or account;
manage the shipping of your products;
ensure website security and prevent abuse or fraudulent use;
comply with our legal, accounting, and administrative obligations.

WooCommerce customer account

When you create an account on our website, we store the information you provide in your customer profile, along with your order history. You can view, edit, or update certain information associated with your account at any time from your customer area.

Website administrators may also access this information when necessary for website management, customer service, or order processing.

Contact form

When you use the website contact form, the information you provide is sent to us so that we can respond to your request. This data may include your name, your email address, and any information you choose to include in your message.

This information is used only to follow up on your request and provide customer service.

Orders and shipping

When you make a purchase on our website, we collect the information necessary to process the order, handle billing, arrange shipping, and provide order tracking. Certain information may be shared with service providers involved in fulfilling the order, for example for payment processing or shipping.

As part of the shipping process, certain information required for delivery, such as your name, address, and details necessary for parcel delivery, may be shared with Canada Post.

Payments

Payments made on the website are processed by external payment providers. We do not store your full payment card information on our website. The information required to process the transaction is handled securely by the relevant providers in accordance with their own privacy policies.

Cookies

The website may use cookies or similar technologies, in particular to:

ensure the proper operation of the website;
enable shopping cart functionality;
maintain your session when you log in to your account;
save certain temporary technical preferences;
improve the browsing experience and the use of WooCommerce features.

If you log in to your account, cookies may be used to maintain your login session and certain preferences related to your browsing.

Embedded content from third-party services

Some pages on the website may include embedded content from third-party platforms, such as YouTube videos. Embedded content from other websites behaves in the same way as if you visited those websites directly.

These third-party services may collect data about you, use cookies, embed third-party tracking tools, and monitor your interactions with that embedded content, especially if you are logged in to their platform.

We encourage you to review the privacy policies of these third-party services to learn more about their practices.

Data retention

We retain your personal information only for as long as necessary for the purposes for which it was collected, as well as to comply with our legal, tax, accounting, contractual, and administrative obligations.

Information related to customer accounts and orders may be retained as long as necessary for customer relationship management, customer service, legal obligations, and record-keeping purposes.

Sharing of your information

We do not sell your personal information.

However, we may share certain information with service providers when necessary for the operation of the website and the delivery of our services, including:

payment service providers;
shipping service providers;
website hosting, security, maintenance, or technical support providers.

These third parties only have access to the information necessary to perform their duties.

Security

We implement reasonable security measures to protect personal information against loss, unauthorized access, misuse, disclosure, or unauthorized alteration. However, no electronic transmission or storage system is completely secure.

Your rights

Subject to applicable legal obligations, you may request:

access to the personal information we hold about you;
correction of inaccurate or incomplete information;
withdrawal or deletion of certain information, where permitted;
clarification regarding how your information is used.

To exercise your rights or for any questions regarding this Privacy Policy, you may contact: